Last updated: 26 October 2026

TickerShare is a product of Nex Automations, a sole proprietorship (Udyam-registered) owned by Prem Patel, Ahmedabad, Gujarat, India ("we"). This policy explains what we collect when you use TickerShare and what we do with it. We aim to collect the minimum needed to run the Service.

1. What we collect

Account data: your email and name from sign-up.
Configuration: your webhooks, chosen card designs, plan and settings.
Telegram bot tokens: stored encrypted at rest (AES-256-GCM), never shown again and never exposed to the browser.
Alert data: the fields inside the alerts you send (symbol, price, targets, notes). This is data you generate.
Delivery logs: status, timestamps, delivery type and processing time for each alert, kept for audit and debugging.
Account emails we send: a record of each service email (type, subject, time, delivery status), so the same email is not sent twice. Not the email body.
Human check: when you sign up, log in, reset a password or join a list, Cloudflare Turnstile checks that you are a person. It processes technical signals such as your IP address and browser details for that check.
Analytics: cookieless, anonymous visit counts on every visit. They set no cookies and do not identify you.
Google Analytics: only if you accept analytics in the cookie banner. Declining keeps Google Analytics off.

2. What we do NOT keep: logs, not archives

We keep delivery logs, not your images. Generated cards are hosted by Telegram after delivery and we do not archive the card images on our side. We do not sell your data and we do not use your alert content for anything other than delivering and logging it.

3. How we use your data

To deliver your alerts to your Telegram channel through your bot.
To show you delivery history and usage in your dashboard.
To send service emails about your account: confirming your email, password resets, a welcome note, and notices such as a webhook being switched off or your monthly limit being close or reached. These are part of the Service, not marketing.
To keep our own record of who signed up (email, date and how they found us), so we can support and contact our users.
To operate, secure, debug and improve the Service.
To process payments through our payment provider and enforce plan limits when paid plans are active.

4. Where your data lives

Your data is stored and processed with established cloud infrastructure providers and may be processed in any region where those providers operate to deliver the Service.

Telegram: to deliver your cards and messages through your own bot.
Cloud infrastructure providers: database, authentication and hosting for the dashboard and delivery engines.
Email delivery provider: to send account and service emails from tickershare.com.
Bot protection (Cloudflare Turnstile): to stop automated sign-ups and logins.
Workspace tool (Notion): our internal record of sign-ups and waitlist requests (email, date, source).
Payment processor: when paid plans are active, payments are handled by a dedicated payment processor. We do not store card numbers.
Workplace tools (Google Workspace, Slack): our own email, documents and internal alerts. Support messages you send us are stored there.
Analytics: a cookieless, anonymous visit counter for everyone, and Google Analytics only after you opt in via the cookie banner.

We do not sell or rent your personal data to anyone.

6. Your rights

You can access, correct or delete your account and data at any time from Settings. Account deletion is immediate and permanent: it erases your profile, webhooks, bots, destinations, delivery history, email records and uploaded logos (right to erasure). We also delete your entry in our sign-up record within 7 days. Whatever privacy law applies where you live (for example the GDPR), we honor the rights it gives you. For any request, email support@tickershare.com.

7. Security

Bot tokens are encrypted at rest and access is restricted by row-level security so users can only see their own data. Webhook URLs are long random tokens. No system is perfectly secure, but we take reasonable technical and organizational measures to protect your information.

8. Data retention

Your dashboard shows delivery logs for your plan's history window: 7 days on Free, 14 days on Trader and 30 days on Provider. Seven days after a log leaves that window it is deleted automatically, so at 14, 21 and 37 days. Agency logs are kept while the account is active. Account data is kept while your account is active and deleted when you delete your account. Held alerts you never release are evicted automatically from their bounded queue.

9. Children

The Service is not intended for anyone under 18.

10. Changes

We may update this policy as the Service evolves. Material changes will be announced on the site or by email, and the "Last updated" date above always reflects the current version.

11. Contact

Privacy questions: email support@tickershare.com or use the contact page.

Privacy Policy